Frequently Asked Questions

The questions below cover what new customers ask us most. For anything else, use the contact form — an engineer, not a script, answers.

There is no minimum for standard products. A single patch cord or a single transceiver can be ordered to evaluate quality before committing to volume.

Yes. Custom builds are a core part of the factory's work: any length, any connector mix from LC, SC, FC, ST, MU, E2000, MTRJ, MTP/MPO and the newer SN, CS and MDC types, with the jacket rating your installation requires. Standard length steps are stocked; everything else is made to order, usually within one to two weeks.

Send us the switch or router brand and model the modules will plug into. Each module is programmed for that platform and then verified in real host equipment before shipping — recognition, DDM readings and link stability are all checked. The process is described on the Quality Assurance page.

Yes. Samples of standard products are available at a sample price, which is credited back when a volume order follows. Sample lead time is normally 1 to 3 working days.

Yes. OEM services include private labels, custom part numbers, branded packaging and customer-specific documentation. Many of our long-term customers are distributors selling under their own brand.

Transceivers: five years. Passive cable assemblies: lifetime under normal use. Full terms are on the Warranty and Returns page.

Stocked items leave within 1 to 3 working days by DHL, FedEx, UPS or TNT, reaching most destinations in 3 to 7 working days. Details are on the Shipping and Payment page.

T/T bank transfer is standard; PayPal, Western Union and Letter of Credit for larger contracts are also accepted.

Yes. Test reports for the specific shipped lot are available on request at no charge.

Yes. For customers with rolling demand we hold agreed stock, lock specifications and schedule deliveries against your forecast.