Warranty Coverage

Final inspection and packing before shipment

Optical transceivers are covered by a five-year warranty against defects in materials and workmanship. Passive fiber optic cable assemblies — patch cords, pigtails, trunk cables, adapters and attenuators — carry a lifetime warranty under normal use. Warranty cover starts on the delivery date and applies to the original purchaser.

How RMA Works

If something goes wrong, the process is deliberately simple:

• Contact us with the part number, serial number and a description of the fault
• Our engineers respond within one working day; many issues are resolved remotely with configuration guidance
• Confirmed defective units are repaired or replaced, with shipping arranged by us
• For network-critical failures, advance replacement can be arranged so a spare reaches you before the faulty unit returns

Every product ships only after passing the complete test program described on our Quality Assurance page — the best RMA is the one you never need.